Frequently Asked Questions

Find quick answers about DJI products, orders, delivery, returns, and support.

Products and compatibility

How do I choose the right DJI product?

Use the product categories and comparison information on our store to narrow your choice. Before ordering accessories, check the product name, model, and compatibility details shown on the product page.

Are all products shown on the homepage available in this store?

Yes. Product buttons and model links on the homepage lead to the corresponding product pages in this online store. Availability may vary by model or configuration.

Why do different configurations have different prices?

Some products are offered as several kits or bundles. The final price changes according to the configuration selected on the product page.

Prices and payment

Which currency is used?

Prices are displayed in euros (EUR). Any applicable shipping charges are shown during checkout before payment.

How do sale prices work?

When a discounted price is available, the current selling price and the regular comparison price may both be displayed. Promotions can change or end without notice.

Orders and delivery

When will my order be processed?

Processing and delivery information is provided in our Shipping Policy. You will receive order updates using the contact details entered at checkout.

Can I change or cancel an order?

Contact us as soon as possible after placing the order. We cannot guarantee changes once an order has entered fulfilment, but we will review the available options.

How can I track my shipment?

If tracking is available, the tracking details will be sent after the order ships. Please allow the carrier time to activate a newly issued tracking number.

Returns and support

What is the return process?

Please review our Refund Policy before returning an item. Contact us first so we can confirm the correct return steps and destination.

What should I do if an item arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the parcel and item. Keep all packaging while the issue is being reviewed.

Where can I find the store terms and privacy information?

You can review our Terms of Service, Privacy Policy, and other store policies from the footer of every page.

How can I contact the store?

Use the Contact page and include your order number when your question concerns an existing order.